Hiring an exterior cleaner? 7 warning signs to watch for

1. They pressure you to decide immediately

Be cautious if someone says a special price is available only if you agree on the spot, or tries to make you feel guilty for asking questions. A reputable provider should give you time to consider the scope and price.

2. The quote is vague or keeps changing

Ask for the work, preparation, cleanup, exclusions and total price to be written down. Clarify whether the quote is fixed or indicative and what could legitimately change it. Do not rely on a verbal promise if the details matter.

3. They demand an unusual upfront payment

Be wary of requests to transfer the full amount before any work, especially to an unrelated personal account or through an unusual payment method. Deposits can be legitimate in some circumstances, but the reason, amount, cancellation terms and recipient should be clear.

4. You cannot verify who they are

Look for consistent business details, a working contact method and examples of relevant work. Ask for the business name and check it independently. Online reviews can help, but read a range of reviews and watch for patterns rather than relying on a star rating alone.

5. They avoid questions about insurance or method

For roof, gutter or high-level work, ask how access will be managed and what insurance is in place. For pressure washing, ask how the method suits your surface. Someone who dismisses reasonable safety questions may not be the right choice.

6. They promise unrealistic results

Be cautious of guarantees that ignore surface type, existing damage or the nature of the stain. Ask what result is realistic, whether treatment is included and what the provider will do if the surface reacts unexpectedly.

7. The payment details do not match the business

Before paying, check the payee name and account details carefully. If anything changes at the last minute, independently contact the business using a number you already trust. Never rely solely on new payment details sent in a message.

A simple checklist before you book

You do not need to investigate every provider like a detective. A few consistent checks can make the decision clearer.

• Get the scope and price in writing.
• Check relevant experience and independent reviews.
• Ask about insurance and safe access where relevant.
• Agree payment timing and cancellation terms.
• Keep messages, quote details and receipts.
• Do not proceed if you feel pressured or something does not add up.

If you think you have been scammed

Contact your bank or payment provider promptly if you have sent money and suspect fraud. Keep messages, invoices, adverts and payment records. In Northern Ireland, seek current guidance from the relevant consumer protection or police service; the right reporting route depends on the circumstances.